Frequently Asked Questions

In Thailand every courier and delivery driver calls the recipient on arrival. This is standard practice because Phuket addresses are often unclear, buildings have multiple names, and Google Maps locations can be inaccurate. A reachable Thai number ensures the driver can confirm the location quickly and hand the bouquet directly to the right person.

No. Drivers will not accept a delivery job unless they have a local contact number for the person receiving the bouquet.

That said, if you don't know the recipient's number, we will help you.

We gather as much detail as possible about the delivery location. If the recipient is staying at a hotel, gym, training camp, condo, or business, we will:

• look up their reception or office number
• call them ourselves
• confirm who the driver should contact on arrival

If we can find a reliable local contact connected to the location, we can deliver.

If we cannot find anyone reachable, we must refuse the order because the driver would have no way to complete the delivery.

Gift deliveries in Phuket require more information than senders from overseas might expect. Many addresses:

• have multiple names (official names, Thai nicknames, tourist nicknames)
• appear in several English spellings
• are incomplete or outdated in online maps
• may change when new buildings are constructed

Drivers depend on clear directions, landmarks, and a local phone contact to ensure the bouquet reaches the correct recipient on time.

Phuket develops rapidly. Entire streets change layout, new buildings open constantly, and house numbers may be reassigned.

Even well-known places like Soi Ta-iad are known by multiple names including:

• Soi Ta-iad
• Soi Muay Thai
• Fighter Street
• Moo 1, Chalong

Because of this, local drivers rely heavily on phone calls and local knowledge rather than map pins alone.

A hotel address helps, but drivers still call on arrival because:

• hotels often have multiple entrances or buildings
• some are located inside gated areas or private roads
• staff may need to guide the driver to the correct reception desk or room

A local phone contact ensures the bouquet is delivered smoothly and discreetly.

Only if the hotel allows it. Policies vary. Some receptions accept flowers on behalf of guests, while others require:

• guest confirmation
• room details
• an in-person handoff

A call to reception or the recipient ensures the bouquet reaches the right person and is not misplaced.

Landmarks are one of the most reliable ways to pinpoint locations in Phuket. Unlike fixed house numbering systems, landmarks such as cafes, gyms, training camps, temples, or 7-Elevens help drivers navigate quickly and avoid confusion.

If the driver cannot locate the address, they will call the local contact number. If no one answers, delivery may be delayed. This is why providing a reliable contact is essential for successful flower delivery.

Many countries rely on rigid, standardised street addressing. Phuket relies more on:

• local direction-giving
• landmarks
• phone confirmation
• evolving street layouts

The extra details we request ensure your thoughtful gift arrives exactly where it should, without stress for you or the recipient.

We accept all major credit and debit cards through our secure Stripe payment system. You can pay in your own currency - conversion is handled automatically.

We deliver to all areas of Phuket including Patong, Kata, Karon, Kamala, Surin, Bang Tao, Laguna, Chalong, Rawai, Nai Harn, Phuket Town, the airport area, and Mai Khao. Delivery fees range from ฿300 to ฿1,500 based on distance from our Chalong location.

Yes! We offer custom arrangements. Simply contact us via WhatsApp or our contact form with your preferences, budget, and occasion. Our florist Sookie will create something unique for you.